At babybutter.com.sg, we promise that our products will be as impressive as they appear on our website. Customer satisfaction is important to us, so if you aren’t 100% satisfied with the quality of any item within 7 days of receiving it, we’ll be happy for you to return the item for either a replacement item, a refund, or a repair of the item.

As our products are made-to-order, customers will not be eligible for a refund or replacement for:

• errors which occur from a typing error you may have made when ordering;
• defects that are the result of ordinary wear and tear or abnormal use;
• or if you have changed your mind

Our customers use all kinds of spelling variations for names, so it is impossible for us to know if it is a mistake or just different. So please ensure spelling is checked before an order is completed. Nearly all our products are made-to-order, according to your specifications, so we can’t accept returns where the customer has simply changed their mind.

We may ask for faulty/incorrect items to be returned to us for a quality inspection, to ensure those rare problems don’t occur again. If you wish to return an item, please email hello@babybutter.com.sg or you can chat with us through chatbot for instructions on how to proceed. Typically refunds take up to 2 weeks to be processed once returned products have been received.

Whilst we make every endeavour to get your order to you as quickly as possible, the estimated arrival date is only an estimate and we do not guarantee that your products will arrive on or before that date.

For Self-Collection:

You may self-collect at our office on weekdays (excluding pH) from 10am to 6pm, avoid 1-3pm for lunch period.

Office add: 62 Ubi Rd 1, #06-02 Oxley Bizhub 2, Singapore 408734.

For Shipping:

You may opt for shipping which is $3 registered mail package during checkout.

FREE shipping:

Please note that shipping is free with a min spend of $50. 

URGENT shipping:

Should you need URGENT shipping, please chat with us on chatbot and we will get back to you ASAP on possible solutions. :)